Kredi Bank
Job
💼 JOB ALERT: Head of Customer Service at Kredi Bank
Lagos, Nigeria
Hybrid
6 days ago
Posted by CareerPlug NG#CP-93C7B705
Kredi Bank is looking for a Head of Customer Service to join their team. This hybrid role, based in Lagos, requires a seasoned professional to lead customer service operations and ensure exceptional client satisfaction.
Requirements
- A Bachelor's degree in Business Administration, Marketing, Communications or a related discipline.
- Minimum of 5 years' experience in Customer Service, with at least 2 years in a leadership role.
- Banking, Microfinance Bank, Fintech or Financial Institution experience is mandatory.
- Strong experience handling customer complaints, loan-related enquiries and customer issue resolution.
- Proven experience in telemarketing, customer engagement or outbound sales support.
- Tech-savvy with a good understanding of digital banking platforms, CRM systems and customer support tools.
- Excellent leadership, communication, problem-solving and stakeholder management skills
- A customer-focused professional who thrives in a fast-paced environment and is passionate about delivering exceptional service.
Click the link below to apply for this opportunity.